1. Respecting Your Privacy
Wooloomooloo (“we”, “our”, or “us”) is committed to protecting your privacy and complying with applicable Australian privacy laws.
This Privacy Policy explains:
- What personal information we collect and hold
- How we collect and store your information
- Why we collect, use and disclose your information
- How you can access and correct your information
- How to make a privacy complaint
- Whether your information may be stored overseas
2. Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business and provide our products and services.
This may include:
- Your name
- Postal and delivery addresses
- Telephone numbers
- Customer reference numbers
- Purchase history and preferences
- Enquiries and communications with us
Depending on your interaction with us, we may also collect payment-related information through our secure payment systems, such as debit or credit card details.
You may choose to remain anonymous or use a pseudonym where practical. However, this may not be possible when purchasing products online or where identification is required by law.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Contact us online
- Place an order
- Subscribe to communications
- Submit enquiries
- Interact with us through our website
IP Addresses
When you visit our website, our servers automatically receive your computer’s IP address.
We generally do not retain IP addresses unless:
- You submit personal information through our website;
- You complete an online transaction; or
- Security monitoring requires us to retain server logs.
In these circumstances, your IP address may be stored alongside transaction records for security and fraud prevention purposes.
Cookies
Our website uses cookies to:
- Allow you to log in to your account
- Maintain your shopping cart
- Complete purchases
- Improve your browsing experience
- Display content and products relevant to your interests
Most web browsers automatically accept cookies. You can modify your browser settings to reject cookies, although some website features may not function correctly.
Google Analytics
We use Google Analytics to better understand how visitors use our website.
Google Analytics collects information such as:
- Number of visitors
- Pages visited
- Time spent on the website
- Website performance data
We do not use Google Analytics to collect personally identifiable information.
For more information, visit:
You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
4. How We Store and Protect Your Information
Personal information is generally stored in secure computer systems operated by us or trusted service providers.
We take reasonable steps to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Modification
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it unless we are required by law to retain it.
While we use reasonable security measures, no transmission of information over the internet can be guaranteed to be completely secure.
5. Why We Collect, Use and Disclose Personal Information
We collect, use and disclose personal information primarily to:
- Process and fulfil orders
- Deliver products and services
- Respond to enquiries and complaints
- Improve our products and services
- Provide customer support
- Send relevant marketing communications
We may disclose personal information to trusted service providers who assist us with:
- Product delivery
- Website hosting and maintenance
- Database management
- Technology and support services
These providers may only use your information for the purposes of providing services to us.
Direct Marketing
We may use your information to provide information about our products and promotions.
You may opt out of receiving marketing communications at any time.
6. Accessing and Correcting Your Information
You may request access to personal information we hold about you, subject to exceptions permitted by law.
To access or correct your personal information, please contact:
Privacy Officer
Email: olives@balmoralaustralia.com
Or write to:
Privacy Officer
Ian R Oatley trading as Wooloomooloo
Level 3, 100 Pacific Highway
St Leonards NSW 2065
Australia
We may request proof of identity before providing access to your information.
7. Privacy Complaints
If you believe we have breached applicable privacy laws, you may submit a complaint to our Privacy Officer using the contact details above.
We may request further information to investigate your complaint.
We will:
- Investigate the complaint;
- Respond within a reasonable timeframe; and
- Notify you of the outcome in writing.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
8. Overseas Storage of Information
Some personal information may be stored on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that overseas service providers handle personal information in accordance with applicable privacy laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page and will take effect immediately upon publication.
10. Further Information
For more information about Australian privacy laws, please contact:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Email: enquiries@oaic.gov.au